1. Introduction
Kumar & Kumar Interiors (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website at www.kumarinterior.com or use our interior design services.
2. Information We Collect
We collect the following types of information:
a) Information You Provide
- Contact forms: Name, phone number, email address, home type (BHK), budget range, and project description
- AI Room Redesign: Room photos you upload, your name, phone, email, room type, and design style preferences
- Chat assistant: Messages you send and contact details shared during conversation
- Price calculators: Home type, room selections, package preferences, and contact details
b) Information Collected Automatically
- Analytics data: Pages visited, session duration, scroll depth, click patterns, referral source, and UTM parameters
- Device information: Browser type, viewport dimensions, and operating system
- Session identifiers: Anonymous session IDs generated in your browser (not linked to your identity unless you provide contact details)
3. How We Use Your Information
- To respond to your enquiries and schedule design consultations
- To provide AI room redesign visualisations based on your uploaded photos
- To generate cost estimates and design quotations
- To improve our website, services, and user experience through analytics
- To send project updates, design recommendations, and promotional offers (only with your consent)
4. Data Storage & Security
Your personal data is stored securely on our servers. We implement industry-standard security measures including encrypted connections (HTTPS), secure server infrastructure, and access controls. Room photos uploaded for AI redesign are processed through secure third-party AI services (OpenAI/Google) and are not stored permanently. We retain your contact information for legitimate business purposes and delete it upon request.
5. Third-Party Services
We use trusted third-party services to enhance our website functionality:
- AI Services: For room redesign visualisation and chat assistant functionality. Uploaded images are processed securely and not stored permanently.
- Analytics Services: For understanding user behaviour, page performance, session recordings, and heatmaps to improve our website experience.
- Lead Management: For coordinating follow-ups and scheduling design consultations.
- Font Services: For loading web typography used across the website.
These services operate under their own privacy policies. We do not sell or rent your personal information to any third party.
6. Cookies & Tracking
Our website uses the following tracking mechanisms to improve your experience:
- Session tracking: We use session-based identifiers stored in your browser's session storage to track page views and traffic sources. These are cleared when you close the browser tab.
- Analytics tracking: We use third-party analytics tools to understand how visitors interact with our website, including heatmaps, scroll depth, and session recordings. This data helps us improve page layouts and user experience.
- Essential cookies: Minimal cookies may be set by our analytics provider for session identification. We do not use advertising cookies or retargeting trackers.
7. Your Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Opt-out: Unsubscribe from marketing communications at any time
To exercise any of these rights, contact us using the details below.
8. Children's Privacy
Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a minor, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.
10. Contact Us
For privacy-related enquiries or to exercise your data rights, contact us at:
Kumar & Kumar Interiors
Office No. 602, Autumn Grove, Lokhandwala Township, Kandivali (E), Mumbai — 400 101
Phone: +91 98702 83705
Email: kumarandkumarinterior@gmail.com